Privacy Policy

1. Introduction

Welcome to North Continuum's Privacy Policy. This policy describes how we collect, use, store, and protect your personal information when you use our game server services for Dual Universe.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using our services, you consent to the data practices described in this policy.

Important: North Continuum is an independent service provider and is not affiliated with, endorsed by, or connected to NovaquArk, the developer of Dual Universe.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we collect the following personal information:

• Account Information: Email address, username, password (encrypted)
• Player Account Information: In-game player names, player IDs, account types (main/alt)
• Payment Information: Payment method details, billing information, transaction history
• Profile Information: Any additional information you choose to provide in your profile

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, access times
• Session Data: Login times, session duration, player activity timestamps

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Processing subscription payments and managing billing
• Providing access to game servers and player account management
• Managing player accounts, subscriptions, and wallet transactions
• Tracking player session data and playtime for subscription management

3.2 Communication

• Sending service-related notifications and updates
• Responding to support tickets and inquiries
• Sending subscription renewal reminders and payment confirmations
• Notifying you about account status changes or policy updates

3.3 Service Improvement

• Analyzing usage patterns to improve our services
• Monitoring server performance and reliability
• Identifying and fixing technical issues
• Developing new features and enhancements

3.4 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Enforcing our Terms of Service
• Protecting against unauthorized access
• Maintaining audit logs for security purposes

4. Data Storage and Security

4.1 Data Storage

Your personal information is stored on secure servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.

4.2 Security Measures

We employ industry-standard security measures to protect your information:

• Encryption of sensitive data, including passwords and payment information
• Secure HTTPS connections for all data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups to prevent data loss

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4.3 Data Retention

We retain different types of data for varying periods:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years)
• Support Tickets: Retained for customer service and quality assurance purposes
• Log Data: Retained for security and troubleshooting purposes (typically 90 days)

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services:

• Payment Processors: To process subscription payments and transactions
• Email Service Providers: To send service-related emails and notifications
• Hosting Providers: To store data and host our services
• Analytics Services: To analyze usage patterns and improve our services

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Protection of the safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

5.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information at any time through your account dashboard. If you need assistance, please contact us through our support ticket system.

6.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. Contact us to request your data export.

6.3 Account Deletion

You have the right to request deletion of your account and associated personal information. Please note that:

• Account deletion is permanent and cannot be undone
• Some information may be retained for legal compliance or legitimate business purposes
• Transaction records may be retained for accounting purposes
• Deletion requests may take up to 30 days to process

6.4 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe link in any marketing email. Note that you will still receive essential service-related communications.

6.5 Cookie Preferences

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Support Tickets: Submit a ticket through our support system (preferred method)
• Email: Contact us through the email address provided on our website
• Discord: Reach out to administrators on our Discord server

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.

11. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the contact information provided above.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the contact information provided above. You also have the right to lodge a complaint with your local data protection authority.

13. Consent

By using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services.