Cookie Policy

Last Updated: November 18, 2025

1. Introduction

This Cookie Policy explains how North Continuum ("we", "us", or "our") uses cookies and similar tracking technologies when you use our game server services for Dual Universe.

By using our services, you consent to the use of cookies as described in this policy. This policy should be read in conjunction with our Privacy Policy and Terms of Service.

Important: North Continuum is an independent service provider and is not affiliated with, endorsed by, or connected to NovaquArk, the developer of Dual Universe.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to recognize your device and store information about your preferences or past actions. They help improve your browsing experience by remembering your settings and providing personalized content.

3. Types of Cookies We Use

We use different types of cookies for various purposes. Below is a detailed description of each type:

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website and services. They enable core functionality such as security, authentication, and session management.

Purpose:

  • Authenticating users and maintaining login sessions
  • Protecting against cross-site request forgery (CSRF) attacks
  • Remembering your session state as you navigate through the site
  • Enabling secure access to your account and player data
  • Managing subscription and payment processes

Examples: Session cookies, authentication tokens, CSRF protection tokens

Duration: These cookies are typically session cookies that expire when you close your browser, or persistent cookies that last for a limited time (usually up to 2 weeks for "remember me" functionality).

Note: These cookies cannot be disabled as they are essential for the website to function properly. Without these cookies, you would not be able to log in or use our services.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your preferences and choices to provide a more personalized experience.

Purpose:

  • Remembering your language preferences
  • Storing your display preferences (theme, layout settings)
  • Remembering your timezone settings
  • Maintaining your notification preferences
  • Storing your filter and sorting preferences

Examples: Preference cookies, user interface settings

Duration: These cookies typically persist for several months to a year.

3.3 Performance and Analytics Cookies

These cookies collect information about how visitors use our website. They help us understand which pages are most popular, identify technical issues, and improve our services.

Purpose:

  • Analyzing website traffic and usage patterns
  • Identifying popular features and content
  • Detecting and diagnosing technical problems
  • Measuring the effectiveness of our services
  • Understanding user behavior to improve user experience

Examples: Analytics cookies, performance monitoring cookies

Duration: These cookies typically persist for up to 2 years.

Note: The information collected by these cookies is aggregated and anonymous. We do not use this information to identify individual users.

3.4 Security Cookies

These cookies help us detect and prevent security threats, fraudulent activities, and abuse of our services.

Purpose:

  • Detecting suspicious login attempts
  • Preventing automated attacks and bot traffic
  • Identifying potential security vulnerabilities
  • Protecting against payment fraud
  • Maintaining audit logs for security purposes

Examples: Security tokens, fraud detection cookies

Duration: These cookies vary in duration depending on their specific security function, typically ranging from session-based to several months.

4. Third-Party Cookies

In addition to our own cookies, we may use third-party cookies from trusted service providers to help us operate and improve our services.

4.1 Payment Processing Cookies

When you make a payment, our payment processors (such as PayPal or Stripe) may set cookies to facilitate secure payment processing and fraud prevention.

Purpose: Secure payment processing, fraud detection, transaction verification

Third Parties: Payment service providers (e.g., PayPal, Stripe)

These third-party cookies are governed by the respective privacy policies of the payment processors. We recommend reviewing their privacy policies for more information.

4.2 Email Service Cookies

When you interact with emails we send (such as subscription notifications or support ticket updates), our email service provider may use cookies to track email opens and link clicks.

Purpose: Email delivery tracking, engagement measurement, service improvement

Third Parties: Email service providers

4.3 Content Delivery Network (CDN) Cookies

We may use CDN services to deliver content more efficiently. These services may set cookies to optimize content delivery and improve loading times.

Purpose: Content delivery optimization, performance improvement

Third Parties: CDN providers

4.4 No Advertising or Marketing Cookies

We do not use advertising or marketing cookies. We do not track you across other websites, and we do not sell your data to advertisers or third parties for marketing purposes.

5. How to Manage Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings or by using the options described below.

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device
  • Delete existing cookies
  • Block all cookies
  • Block third-party cookies only
  • Clear all cookies when you close your browser
  • Set exceptions for specific websites

Here are links to cookie management instructions for popular browsers:

5.2 Impact of Blocking Cookies

Important: If you choose to block or delete cookies, some features of our website may not function properly. Specifically:

  • You may not be able to log in to your account
  • Your preferences and settings may not be saved
  • Some pages may not display correctly
  • You may experience reduced functionality
  • Payment processing may not work

Strictly necessary cookies cannot be disabled through our website as they are essential for the service to function. However, you can block them through your browser settings, though this will prevent you from using our services.

5.3 Mobile Device Settings

If you access our services through a mobile device, you can manage cookies and tracking through your device settings:

  • iOS: Settings > Safari > Block All Cookies
  • Android: Settings > Privacy > Clear browsing data (in your browser app)

6. Cookie Duration and Expiration

Cookies can be either session cookies or persistent cookies:

6.1 Session Cookies

Session cookies are temporary cookies that expire when you close your browser. They are used primarily for authentication and maintaining your session state.

Examples: Login session, shopping cart state, form data

6.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you manually delete them. They are used to remember your preferences and provide a personalized experience.

Duration varies by purpose:

  • Authentication cookies: Up to 2 weeks (for "remember me" functionality)
  • Preference cookies: Up to 1 year
  • Analytics cookies: Up to 2 years
  • Security cookies: Varies by function (session to several months)

7. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how websites should respond to DNT signals.

At this time, our website does not respond to DNT signals. However, we are committed to respecting your privacy and provide you with tools to manage cookies as described in this policy.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending an email notification for significant changes

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

9. Contact Information

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us:

  • Support Tickets: Submit a ticket through our support system (preferred method)
  • Email: Contact us through the email address provided on our website
  • Discord: Reach out to administrators on our Discord server

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.

10. Additional Resources

For more information about cookies and online privacy, you may find the following resources helpful:

11. Consent

By using our services, you consent to the use of cookies as described in this Cookie Policy.

If you do not agree with this Cookie Policy, you can manage or block cookies through your browser settings. However, please note that blocking certain cookies may impact your ability to use our services.